Online Grievance Redressal Mechanism
The Grievance Redressal Cell is constituted to probe into the student and staff grievances. The Grievance Redressal Cell attempts to address genuine problems and complaints of students and staff members, whatever be the nature of the problem.
A dedicated email id (grievance@sjpi.edu.in) can be used to send online intimation of grievance to the concerned committee about his / her grievances.
Following the directions of UGC and AICTE the Grievances Redressal Cell is established in order to deal with the individual grievances related to students and faculty members and to ensure the redressal of grievances amicably in a time bound manner. The Online Grievance Redressal mechanism can be used to receive and dispose of the grievances online. The Institute’s notice board displays committee members list, contact numbers and email-id’s of members indicating the details of the online Grievance Redressal mechanism i.e. URL of the online Grievance Redressal Portal to ensure publicity/awareness of the establishment of Grievance Redressal mechanism. The committee invites suggestions from employees for improving the working environment and resolving issues if any.
The students approach the Cell to voice their grievances regarding academic and non academic matters. The cell redresses the grievances at individual and class level and grievances of common interest. Students are encouraged to use the suggestion box placed on the campus to express constructive suggestions and grievances.
Suggestion Boxes are provided near the institute’s entrance for the students/staff to air their grievances. Complaints dropped in the ‘Suggestion Box’ by students and oral complaints are also redressed. All complaints are scrutinized by the management and the grievance redressal cell. Director regularly attends to these on daily basis. The institute also assures students that once a complaint is made, it will be treated with confidentiality.
Following is the list of the Committee Members: